FAQs

If your workspace is not yet on the Pro plan, select a team size and billing frequency on the Subscription page in the Mappica dashboard and select the Upgrade button. This will take you to a billing page, where the final price, including any applicable taxes, will be calculated and displayed.

We accept major credit and debit cards (Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, and UnionPay). ACH payments are available for US bank accounts.

If your workspace is on a monthly Pro plan, you can switch to the annual plan at any time. The change takes effect immediately, starting a new subscription period. You'll be charged a prorated amount based on the annual subscription price, with a refund applied for the unused portion of your monthly plan. If your workspace is on the annual plan, switching to the monthly plan is not available.

Mappica Pro offers team sizes that support 3, 5, 10, 15, 20, 30, 50, 75, or 100 users collaborating in a single workspace. You can update the team size at any time on the Subscription page in your dashboard. Increasing your team size without changing billing frequency takes effect immediately and you'll be charged a prorated amount covering the remainder of the current billing period. Increasing your team size and switching from monthly to annual billing also takes effect immediately and initiates a new annual billing period. Decreasing your team size takes effect at the end of your current billing period. Find out more about changes to team sizes.

We're happy to support more than 100 users. Get in touch with support@mappica.com to discuss an Enterprise plan.

Our payment provider sends an email notification one week before your account is set to renew. This notification is sent to the workspace owner's email address.

If a payment fails, our payment provider will attempt to charge the card four times over three weeks. For ACH payments, two retries are made within two weeks. If the payment fails, you'll receive an email notification with instructions for updating your payment information. If all attempts fail, your subscription will be downgraded.

You can contact us to receive support at any time. Reach out to support@mappica.com to connect with a member of our team. Prospective or active Pro subscribers are able to get priority support from a member of our core team.

Reach out to support@mappica.com with questions, feature requests, or other feedback. All users are welcome to contact support.
Support response times:
- Starter plan: Email support
- Lite plan: 24-48 hour support
- Pro plan: Priority support with our core team, with the option of scheduling a video call
We provide support during core business hours from 8:30 AM to 5:00 PM Central Time (13:30–22:00 UTC), Monday through Friday. During these hours, we aim to respond as quickly as possible, typically the same day for customers in North America, Latin America, and Europe. Customers in the Middle East, Asia-Pacific, and Australia can generally expect a response by the next business day.

Mappica Pro users can use the Theme Editor to customize the typography, color schemes, and component styles used in workspace projects. This lets you create visualizations that align with your organization's branding guidelines. Find out more about theming in our documentation.

We only display the Made with Mappica logo in Starter workspaces. If you want to publish visualizations without our logo, please upgrade to the Lite or Pro plan. Once you have upgraded, you can add your logo in the Settings page in your dashboard. This logo will appear by default in the footer of every visualization you create.

On the Starter Plan you can build up to 3 projects, each containing up to three visualizations, three datasets, and three basemaps. Published visualizations are limited to 2 MB in JSON storage size. On the Lite Plan you can build up to 10 projects, each containing up to 10 visualizations, 10 datasets, and 10 basemaps. Published visualizations are limited to 5 MB in JSON storage size. On the Pro Plan, we do not limit the number of projects that can be built. Published visualizations are limited to 20 MB in JSON storage size.

If you're a freelancer, consultant, or contractor working for various clients, you're welcome to share a Pro workspace with each client. You cannot use one Pro workspace to manage projects for multiple clients. Per the terms of our end user license agreement, each client needs their own separate Pro workspace.

We do not place cookies on your published visualizations and we do not store the IP address of visitors to the published visualization. We use Simple Analytics to collect high-level, anonymized metrics about published pages, such as page views, traffic sources, and usage patterns. This data is aggregated and does not identify individual users.

Yes, we're pleased to be able to offer Mappica for free in a classroom or instructional setting. Simply sign up for the Starter workspace.

If you cancel your subscription, you retain access to your Pro workspace until the end of the current billing period. After the billing period ends, Pro features will no longer be accessible. Published visualizations remain live unless you delete your workspace.