Support

Get help by connecting to Mappica's support team.

Sales Support

Get answers to your questions about the Pro plan and how it can enhance your workflow.
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Technical Support

Reach out for help with troubleshooting or resolving issues while using the Mappica app.
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Suggest a Feature

Share your ideas for new features or improvements to help shape the future of the app.
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Frequently Asked Questions

Learn more about our Pro plan and subscription policies.
Getting Started
How do I upgrade to Pro?
If your workspace is not yet on the Pro plan, select a team size and billing frequency on the Subscription page in the Mappica dashboard and select the Upgrade button. This will take you to a billing page, where the final price, including any applicable taxes, will be calculated and displayed.
Billing and Payments
What payment methods do you accept?
We accept major credit and debit cards (Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, and UnionPay). ACH payments are available for US bank accounts.
Can I switch between monthly and annual billing?
If your workspace is on a monthly Pro plan, you can switch to the annual plan at any time. The change takes effect immediately, starting a new subscription period. You’ll be charged a prorated amount based on the annual subscription price, with a refund applied for the unused portion of your monthly plan. If your workspace is on the annual plan, switching to the monthly plan is not available.
Can I change my team size?
Mappica Pro offers team sizes that support 10, 15, 20, 30, 50, 75, or 100 users collaborating in a single workspace. You can update the team size at any time on the Subscription page in your dashboard. Increasing your team size without changing billing frequency takes effect immediately and you'll be charged a prorated amount covering the remainder of the current billing period. Increasing your team size and switching from monthly to annual billing also takes effect immediately, but initiates a new annual billing period. Decreasing your team size takes effect at the end of your current billing period. Find out more about changes to team sizes.
Can we add more than 100 users?
We're happy to support more than 100 users. Get in touch with support@mappica.com to discuss an Enterprise plan.
Will I be notified about upcoming renewal payments?
Our payment provider sends an email notification one week before your account is set to renew. This notification is sent to the workspace owner’s email address.
What if payment fails?
If a payment fails, our payment provider will attempt to charge the card four times over three weeks. For ACH payments, two retries are made within two weeks. If the payment fails, you’ll receive an email notification with instructions for updating your payment information. If all attempts fail, your subscription will be downgraded.
How can I get additional support with billing or plans?
You can contact us to receive support at any time. Reach out to support@mappica.com to connect with a member of our team. Prospective or active Pro subscribers are able to get priority support from a member of our core team.
Support
How can I contact support, and when will I receive a response?
Reach out to support@mappica.com with questions, feature requests, or other feedback. All users are welcome to contact support. Pro and Enterprise users receive priority access to a member of our core team, with the option of scheduling a video call. We provide support during core business hours from 8:30 AM to 5:00 PM Central Time (13:30–22:00 UTC), Monday through Friday. During these hours, we aim to respond as quickly as possible, typically the same day for customers in North America, Latin America, and Europe. Customers in the Middle East, Asia-Pacific, and Australia can generally expect a response by the next business day.
Plan Features
What custom theme options are available on the Pro plan?
Mappica Pro users can use the Theme Editor to customize the typography, color schemes, and component styles used in workspace projects. This lets you create visualizations that align with your organization's branding guidelines. Find out more about theming in our documentation.
How can I use my logo instead of the Made with Mappica logo?
We only display the Made with Mappica logo in Starter workspaces. If you want to publish visualizations without our logo, please upgrade to the Pro plan. Once you have upgraded, you can add your logo in the Settings page in your dashboard. This logo will appear by default in the footer of every visualization you create.
What are the data storage differences between the Starter and Pro plan?
In the Starter plan, you can build simple projects, each containing up to three visualizations, three datasets, and three basemaps. Datasets are limited to 1 MB in JSON storage size. In the Pro plan, there is no limit to the number of visualizations, datasets, and basemaps that can be added to a project, and we limit dataset size to 20 MB in JSON storage. You can also upload custom basemaps in the Pro plan and these can take up to 5 MB in JSON storage size.
Usage and Workspace Policies
Can I use one workspace for many clients?
If you're a freelancer, consultant, or contractor working for various clients, you're welcome to share a Pro workspace with each client. You cannot use one Pro workspace to manage projects for multiple clients. Per the terms of our end user license agreement, each client needs their own separate Pro workspace.
Are published visualizations GDPR compliant?
We do not place cookies on your published visualizations and we do not store the IP address of visitors to the published visualization. We use Simple Analytics to collect high-level, anonymized metrics about published pages, such as page views, traffic sources, and usage patterns. This data is aggregated and does not identify individual users. Read more the information about GDPR compliance in our privacy policy.
Can I use Mappica in the classroom?
Yes, we're pleased to be able to offer Mappica for free in a classroom or instructional setting. Simply sign up for the Starter workspace.
What happens if I cancel a subscription?
If you cancel your subscription, you retain access to your Pro workspace until the end of the current billing period. After the billing period ends, Pro features will no longer be accessible. Published visualizations remain live unless you delete your workspace. Find out more about our cancellation policy in our End User License Agreement.